Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your portable air conditioner must be returned in the condition in which you received it, with all original parts, accessories, manuals, and packaging included.

Before returning an item, please contact us at support@meporo.com to request a return. We will provide you with the return instructions and return address.

Customers are responsible for all return shipping costs. We do not provide prepaid return shipping labels for returns that are not caused by a product defect, damage, or our fulfillment error.

Items returned without first contacting us may not be accepted.

After-Sales Support

Before arranging a return for a product issue, we recommend contacting our support team. We provide online after-sales technical support to help you troubleshoot and resolve problems with your air conditioner.

Our support may include:

Remote troubleshooting to help identify the cause of the issue
Step-by-step guidance for setup and operation
Assistance with basic troubleshooting and product settings
Replacement parts when a defective or damaged component is confirmed
Continued technical guidance to help you properly operate the product

If the issue can be resolved through troubleshooting or replacement parts, we will work with you to resolve the problem without requiring you to return the entire unit.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if:

The product arrives damaged
A part or accessory is missing
The product is defective
You received the wrong product

Please provide your order number along with photos or videos showing the issue. Our support team will review the situation and work with you to determine the appropriate solution.

Depending on the situation, we may provide troubleshooting assistance, replacement parts, a replacement product, or another appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including products that have been damaged due to misuse, improper installation, modification, or failure to follow the product instructions.

Returns may also be refused if the product is returned without its required parts or accessories or is not in an acceptable condition for resale.

If you are unsure whether your item is eligible for return, please contact us at support@meporo.com before sending it back.

Exchanges

If you would like a different product or model, please contact our support team. Depending on the circumstances, you may need to return your original item and place a new order for the replacement product.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving the goods without providing a reason, subject to applicable EU consumer protection laws.

This statutory right is separate from our 30-day return policy. Any applicable legal rights remain unaffected by this policy.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your return is approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process the refund after the return has been inspected. Your bank or credit card company may require additional time to post the refund to your account.

Unless otherwise required by applicable law, original shipping costs and return shipping costs are non-refundable.

If you have not received your refund after the applicable processing period, please contact us at support@meporo.com.